PS Rosa Greenaway’s Team Wins Governance Innovation Hackathon in Azerbaijan

ST JOHN’S, Antigua —Permanent Secretary in the Ministry of Social and Urban Transformation Rosa Greenaway represented Antigua and Barbuda at the UN Governance Innovation Summit in Baku, Azerbaijan, where her team won the event’s closing hackathon with a proposal to improve how citizens access government services.

The proposal, titled “Omni Channel Services Delivery,” placed first in a peer vote among eight entries. Participants selected it as the most innovative, practical and impactful proposal presented.

The hackathon brought together 100 international participants, who worked in multidisciplinary teams to develop solutions in areas including climate resilience, citizen engagement and public service delivery. Each team outlined the problem it sought to address, its proposed solution, what made the approach innovative and the impact it could have.

The wider summit drew about 200 participants, including ministers, senior government officials, representatives of international and regional organisations, and experts. Discussions focused on modernising public administration, using artificial intelligence and digital tools to make services more inclusive, and strengthening government accountability and citizen engagement.

Delegates also toured an ASAN Service Centre, part of Azerbaijan’s one-stop model for public services. The network operates 28 centres offering nearly 400 services. A guide reported a citizen satisfaction rate of 99.8 per cent. A memorandum of understanding to promote the ASAN model internationally was signed during the summit.